Brunswick Transit Services

What services does BTS offer?

What is Dial-a-Ride?

Who can ride?

When can I ride?

How do I schedule a ride?

What information do I need?

How do I cancel a ride?

How much does it cost?

Service Policy

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What services does BTS offer?

BTS provides non-emergency transportation services to the general public through our Dial-a-Ride grant funded program and to various agency clients through contracts with those respective agencies.

What is Dial-a-Ride?

Dial-a-ride is a fare assistance transportation program sponsored by the North Carolina Department of Transportation. The service is open to the residents of Brunswick County. There is a fare and reservations are required. Reservations must be made at least forty-eight (48) hours in advance. Transportation is available on a first-come/first-serve basis as space and schedules permit.

Who can ride?

Any resident of Brunswick County is eligible to ride with BTS. Some agency contracts or funding programs may have other stipulations depending on funding sources. BTS provides transportation for general purpose trips, medical trips, and most non-emergency trip destinations.

When can I ride?

Monday-Friday 8:00 a.m. - 4:30 p.m. as space permits. When you make your reservation please allow 2 hours for service before your requested drop-off as pick-up times may vary depending on the number of riders.  Once a reservation is confirmed you will receive an automated phone call including a pick-up time. A driver may only wait five (5) minutes for you to board the van.

How do I schedule a ride?

To request general public transportation services, call the BTS office at (910) 253-7800 or toll-free at 877-754-2764 between the hours of 8:00 a.m. and 4:30 p.m., Monday-Friday. Although BTS recommends scheduling your trips as far in advance as possible, requests must be made at least 48 hours in advance. Requests left with the answering service are not scheduled until our staff has contacted you.

What information do I need?

You will need to provide the dispatcher/scheduler with the following information when you call to schedule your trip:

• Your name

• Your address

• Your destination address

• Your telephone number

• Any return trip information

• Any special requirements (space needed for a child seat, wheel chair, etc.)

• The name, relationship, and age of anyone traveling with you.

How do I cancel a ride?

If you must cancel a scheduled trip please notify the BTS office at (910) 253-7800 or toll-free at 877-754-2764 as soon as possible, but at least 2 hours in advance of your pick-up time. Early notification allows BTS to provide transportation to others and will eliminate any no-show charges, which must be paid before future rides are scheduled.

How much does it cost?

Fares for general public riders are $3.00 or $5.00 one-way depending on the destination. When you call the dispatcher/scheduler you will be given the correct fare for your scheduled trip. Tickets can be purchased from the BTS office. Arrangements can be made by calling the BTS office at (910) 253-7800 or toll-free at 877-754-2764.

Service Policy

• Seat belts MUST be worn at all times.

• Seat Belts must remain fastened until vehicle stops.

• Fares must be paid when boarding the vehicle.

• Children under three (3) ride free.

• Children under 16 must be accompanied by an adult.

• Parents must provide child seats as the law requires.

• Food, drinks and tobacco products are prohibited.

• Loud, disruptive or offensive behavior is prohibited.

• Weapons of any type are prohibited.

• Passengers may not interfere with the safety or privacy of the driver or other passengers.

• Passengers should be ready when the vehicle arrives. Automated phone call will give an estimated pick-up window.

• Drivers will only wait 5 MINUTES before leaving.

• Trip stops may not be changed without prior approval.

• Passengers must be able to carry all personal items.

• Drivers do not enter residences or establishments.
  

• Drivers do not leave the vehicle unattended.

• Drivers do not handle the personal belongings of passengers (mail, locks, doors, pets, etc.).

• Drivers do not carry change.